Frequently Asked Questions
How long will it take for me to get my order?
We like to ship orders in 1 to 4 days from the day the order was received. Delivery can take 1 to 5 days. You will automatically be sent tracking and carrier info when available via email. During peak business seasons orders can be delayed a bit. If we feel that your order will be delayed for any reason we will contact, you immediately. We are currently are NOT offering expedited shipping options. Please contact us if you need something ASAP. If we can accommodate you we will.
How will my order be shipped?
We ship via United Parcel Ground (UPS) service, Fed Ex, Priority Mail (USPS), Parcel Post (USPS) and First Class Mail (USPS). Your will automatically be send shipping information when available to your email address.
Do you offer free shipping?
Yes. All orders over $150 ship free every day! (To the continental USA only)
Do you have a retail store open to the Public?
No. We closed our retail store in Ridgewood, NY in 2015 to focus on meeting the needs of our online customers.
What are your shipping rates?
You can check out our rates by clicking here.
And what are your return policies?
If you are not 100% satisfied with your order, you may return any unopened items within 30 days of receipt of shipment for a refund of the product purchase price. To view the full return policy page click here.
Do you charge Sales Tax?
Currently, we are only collecting sales tax for New York State Residents where our company in located. If you live outside of NY State you will NOT be charged any sales tax. If you are a tax exempt organization within NY State please email us a copy of your certificate to: firstname.lastname@example.org. We will remove or refund the sales tax.
What Payment methods do you accept?
Visa, Master Card, American Express, Discover, Pay Pal.
Does your website ship Internationally?
We are only shipping to Canada at the moment. If you are from another country are are interested in our product please put the items you would like in the shopping cart and then send us a screenshot or a copy of the shopping cart and we will quote you shipping prices on a case by case basis because international shipping rates are expensive and vary quite a bit from country to country.
How to i know i can trust your website with my personal information and credit card number?
We do not store your credit card information on our servers since we use Pay Pal or Authorize.net to process all of our credit card payments. They are the best in the business of keeping your information safe. Also while you are on artcove.com we encrypt all the data using the latest SSL certificate technology.
Do you have a mailing list for coupons and special offers?
Yes you can sign up by clicking here.
Do you have a print Catalog?
No. We offer our catalog only online.
What if I need an answer now?
Email us: email@example.com
Monday-Saturday 11am-7pm Eastern Time.